SHOP WITH CONFIDENCE
Building your trust and keeping your business is our primary goal. That’s why we work hard to ensure fast shipping, easy returns, and high-quality products that are safe, attractive, and well-made.
When you purchase an item from Eve’s Delights, you can rest assured knowing that we’ve done our research and made our decisions with our clients’ satisfaction in mind.
We’ve done our best to make sure that all product descriptions and product photos accurately represent the items we sell. Please keep in mind that all product dimensions listed are approximate. If you have any specific questions about an item, please contact us at firstname.lastname@example.org.
All Eve’s Delights products come with a 30-day money-back guarantee.
PRICES AND DISCOUNTS
Our prices are in US dollars (USD).
We accept Visa, MasterCard and American Express.
I entered an incorrect address. What should I do?
If you have entered an incorrect address, kindly notify us as soon as possible at email@example.com so we can try to change the address on the order before it ships. If the order has already shipped, we will do our best to track it down and change it to the correct address. Eve’s Delights cannot be held responsible for additional shipping costs incurred when the client has entered an incorrect address.
SHIPPING AND DELIVERY
We will select the best carrier and shipping method based on the size and weight of your order. Product minimums will be in effect on certain items.
Please allow 4-7 days processing time for your order to ship.
Average shipping times are 14-21 days, based on location.
Tracking numbers are updated 3-5 days after your order has been shipped.
If you have not received a tracking number after four (4) business days, please email us at Evesdelightsfit@gmail.com.
You will not be charged for items that are not shipped. Back-ordered items are charged upon dispatch.
Delivery service is to your door.
Delivery does not include unpacking or assembly.
Eve’s Delights offers a 30-day, 100% money-back guarantee if the product is defective or damaged. You must contact the store before any goods are returned. Goods returned without prior authorization will be refused.
Merchandise pre-approved for return must be returned in original, undamaged condition and its original packaging. Returns are at the sender’s expense, including both shipping charges and any brokerage or duty that is applicable.
Upon approval for a return, Customer Service will issue an RMA (Returned Merchandise Authorization) form via fax or e-mail. The RMA form must accompany the returned merchandise, and the RMA number must be written clearly on the outside of the package. Returns that arrive without the appropriate RMA documentation will be refused.
When an item is approved for return after seven (7) days from receipt, a restocking fee may be charged.
Orders paid for by credit card will be refunded as a credit onto the original credit card used for payment.
Please contact firstname.lastname@example.org if you have any questions about these policies before placing your order.
If an item arrives damaged, you must notify us within 48 hours of receipt, so we can work with you to arrange a return, replacement, refund, or credit. If there is obvious damage to the package upon delivery, please note the condition of the package on the waybill or refuse the delivery altogether. Please contact email@example.com should you ever refuse a shipment. Once goods are in your possession for more than 48 hours, we cannot accept any claims for damage.
PRIVACY AND SECURITY
We are committed to respecting your privacy. We do not sell or disclose our customer information to other sources.
During a sales transaction, your credit card information, if submitted, is never stored. Any information we collect from you is solely for the processing of your order. If you choose to sign up for our mailing list, on occasion we will send you targeted marketing information or special product offers. In every marketing email you will have the option to unsubscribe and avoid receiving future emails from us.